Jira Service Management

{"xsrfToken":"578700f7a8afdc8697175a8baf02becb5d6b1bb4_lout","branding":{"id":"10","key":"gds","name":"go deploy Support","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aa6a0861-1eac-4620-8119-0929eb860d9d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDBhZGVhZi0xNmQxLTRjNWUtOGQ5Ny0xMWJmMjllOWU3NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhNmEwODYxLTFlYWMtNDYyMC04MTE5LTA5MjllYjg2MGQ5ZCI6WyJyZWFkIl19LCJleHAiOjE3NDU0NzM2NDIsIm5iZiI6MTc0NTQ3MzA0Mn0.XETaiwcB5q3T5hcvoFYc8zigyhpJn5LOcJnifRG2QDg&client=b00adeaf-16d1-4c5e-8d97-11bf29e9e76b&mode=fit","logoId":"aa6a0861-1eac-4620-8119-0929eb860d9d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the go deploy support center","sharedPortalName":"go deploy - Support","userInitialAnnouncementHeader":"System Updates","userInitialAnnouncementMessageWiki":"IMPORTANT Update 15/4/2025\nAs of 1515hr (BST), Microsoft's third party has advised the M365 trial tenant claiming issue has been resolved and all labs are functional once again.\nUpdate 29/1/2025\nThe LMS is online and functional in all regions.","translations":{"en-US":{"helpCenterTitle":"Welcome to the go deploy support center","sharedPortalName":"go deploy - Support","announcementHeader":"System Updates","announcementMessage":"*IMPORTANT Update 15/4/2025*\n\nAs of 1515hr (BST), Microsoft's third party has advised the M365 trial tenant claiming issue has been resolved and all labs are functional once again.\n\n*Update 29/1/2025*\n\nThe LMS is online and functional in all regions.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#14233c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f6d54ce7-038d-4742-a22c-714d67ad3b9a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDBhZGVhZi0xNmQxLTRjNWUtOGQ5Ny0xMWJmMjllOWU3NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY2ZDU0Y2U3LTAzOGQtNDc0Mi1hMjJjLTcxNGQ2N2FkM2I5YSI6WyJyZWFkIl19LCJleHAiOjE3NDU0NzM2NDIsIm5iZiI6MTc0NTQ3MzA0Mn0.9mHf9wXpsy4O8Ci4WA5-olBByrS-6M9l5NBXYz8rjS4&client=b00adeaf-16d1-4c5e-8d97-11bf29e9e76b&height=300&mode=fit","bannerMediaApiFileId":"f6d54ce7-038d-4742-a22c-714d67ad3b9a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"gds","projectId":10062,"serviceDeskId":10,"name":"go deploy Support","description":"Welcome! You can raise a request for go deploy Support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"94","name":"AWS Authorized Instructor access request","descriptionHtml":"","callToAction":"AWS Authorized Instructor access request","introHtml":"Access our AWS labs and instructor area by providing us with a link to your AWS Credly badge link","icon":10573,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[23],"key":""},{"id":"85","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[21],"key":""},{"id":"92","name":"MCT access request","descriptionHtml":"","callToAction":"MCT access request","introHtml":"Send us your MCT information to request MCT access privileges on your go deploy account","icon":10572,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[23],"key":""},{"id":"86","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[21],"key":""},{"id":"91","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[21],"key":""},{"id":"84","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help with your Lab environment / Virtual Machines? Select this form to request assistance.","icon":10520,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[21],"key":""},{"id":"93","name":"CyberFIrst Instructor access request","descriptionHtml":"","callToAction":"CyberFIrst Instructor access request","introHtml":"","icon":10550,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"88","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"General"},{"id":23,"name":"Instructors"}],"orderMapping":{"22":[93],"23":[92,94],"21":[84,91,86,85]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9eac128c-07f2-3a6f-9223-a4c0ef847e6e","appLinkName":"","appLinkUrl":"","spaceKey":"GDSV","spaceName":"go deploy support V2","spaceUrl":"","isServer":false},"labels":[],"projectKey":"GDS","serviceDeskId":10,"kbLinkDomainURLs":["https://godeploy.atlassian.net","https://lab.support.godeploy.com"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GDS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDBhZGVhZi0xNmQxLTRjNWUtOGQ5Ny0xMWJmMjllOWU3NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDU0NzQyNDIsIm5iZiI6MTc0NTQ3MzA0Mn0._7yKhL4fmGtnYB1IGayMUF8y96zxisEm7LKLjWennHw","targetCollection":"upload-project-10062","endpointUrl":"https://api.media.atlassian.com","clientId":"b00adeaf-16d1-4c5e-8d97-11bf29e9e76b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"kbPage":{"id":480378881,"title":"Connectivity requirements","url":"https://lab.support.godeploy.com/rest/servicedesk/knowledgebase/latest/articles/view/480378881","space":{"key":"GDSV","name":"go deploy support V2","id":472907781},"serviceDeskIds":[10],"appLinkId":"9eac128c-07f2-3a6f-9223-a4c0ef847e6e","idInString":"480378881","projects":[{"projectId":10062,"serviceDeskId":10,"portalId":10}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=godeploy","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"578700f7a8afdc8697175a8baf02becb5d6b1bb4_lout","baseUrl":"https://lab.support.godeploy.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://godeploy.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b00adeaf-16d1-4c5e-8d97-11bf29e9e76b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9b0d6a5531b14a9092987ce115952e0c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}