{"xsrfToken":"dd100d2882e4571cd3de7e8dbe8efd2ab84e69f5_lout","branding":{"id":"1012","key":"omi2120","name":"Opsgenie Migrated Incidents 22-10-2024 05:33","portalBaseUrl":"/servicedesk/customer/portal/1012"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aa6a0861-1eac-4620-8119-0929eb860d9d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDBhZGVhZi0xNmQxLTRjNWUtOGQ5Ny0xMWJmMjllOWU3NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhNmEwODYxLTFlYWMtNDYyMC04MTE5LTA5MjllYjg2MGQ5ZCI6WyJyZWFkIl19LCJleHAiOjE3NDg5NjI0MTYsIm5iZiI6MTc0ODk2MTgxNn0.fGZsBqbh11KwuNIChkLjG8_tz4TI4qXUkJEuFnrPVI0&client=b00adeaf-16d1-4c5e-8d97-11bf29e9e76b&mode=fit","logoId":"aa6a0861-1eac-4620-8119-0929eb860d9d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the go deploy support center","sharedPortalName":"go deploy - Support","userInitialAnnouncementHeader":"System Updates","userInitialAnnouncementMessageWiki":"<p><b>Platform Status</b></p>\n<p>All systems are online and functional.</p>\n<p><b>AI Foundry update</b><br> The AI Foundry updates Microsoft pushed out created major service and functionality issues for Learn / ILT content across the AI Fundamentals and AI Engineer curricula, in many cases to the point where they're basically broken.<br> All AI-xxx and AI-xxxx courses are impacted.</p>\n<p>Microsoft are currently working to resolve this issue.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the go deploy support center","sharedPortalName":"go deploy - Support","announcementHeader":"System Updates","announcementMessage":"*Platform Status*\n\nAll systems are online and functional.\n\n*AI Foundry update*\nThe AI Foundry updates Microsoft pushed out created major service and functionality issues for Learn / ILT content across the AI Fundamentals and AI Engineer curricula, in many cases to the point where they're basically broken.\nAll AI-xxx and AI-xxxx courses are impacted.\n\nMicrosoft are currently working to resolve this issue.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#14233c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f6d54ce7-038d-4742-a22c-714d67ad3b9a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDBhZGVhZi0xNmQxLTRjNWUtOGQ5Ny0xMWJmMjllOWU3NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY2ZDU0Y2U3LTAzOGQtNDc0Mi1hMjJjLTcxNGQ2N2FkM2I5YSI6WyJyZWFkIl19LCJleHAiOjE3NDg5NjI0MTYsIm5iZiI6MTc0ODk2MTgxNn0.EPfRENsdhXBAUxsmzS6DB1g80M4EW99irxuGv-tNPeE&client=b00adeaf-16d1-4c5e-8d97-11bf29e9e76b&height=300&mode=fit","bannerMediaApiFileId":"f6d54ce7-038d-4742-a22c-714d67ad3b9a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1012","key":"omi2120","projectId":11233,"serviceDeskId":1012,"name":"Opsgenie Migrated Incidents 22-10-2024 05:33","description":"<p>Welcome! You can raise a request for Opsgenie Migrated Incidents 22-10-2024 05:33 using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1012","reqTypes":[{"id":"1108","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[1027],"key":""},{"id":"1109","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[1027],"key":""},{"id":"1096","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1025,1026],"key":""},{"id":"1102","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[1026],"key":""},{"id":"1110","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[1027],"key":""},{"id":"1103","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1029,1025,1028],"key":""},{"id":"1104","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[1025,1026,1029],"key":""},{"id":"1105","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[1028,1029],"key":""},{"id":"1099","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1025,1027],"key":""},{"id":"1098","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[1027],"key":""},{"id":"1111","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1026],"key":""},{"id":"1100","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[1028,1026],"key":""},{"id":"1097","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1027,1025],"key":""},{"id":"1107","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"1101","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1106","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":1025,"name":"Common Requests"},{"id":1026,"name":"Computers"},{"id":1027,"name":"Logins and Accounts"},{"id":1028,"name":"Applications"},{"id":1029,"name":"Servers and Infrastructure"}],"orderMapping":{"1025":[1096,1097,1099,1103,1104],"1026":[1096,1100,1102,1104,1111],"1027":[1097,1098,1099,1108,1109,1110],"1028":[1100,1103,1105],"1029":[1103,1104,1105]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1012,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OMI2120","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDBhZGVhZi0xNmQxLTRjNWUtOGQ5Ny0xMWJmMjllOWU3NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMjMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg5NjMwMTYsIm5iZiI6MTc0ODk2MTgxNn0.27UEyOpqkOqSSKVmhd4kJrsxkoQv0J8WZVSBqMGxU6Y","targetCollection":"upload-project-11233","endpointUrl":"https://api.media.atlassian.com","clientId":"b00adeaf-16d1-4c5e-8d97-11bf29e9e76b","tokenDurationInMins":20}},"reqCreate":{"id":1102,"projectId":11233,"form":{"name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","intro":"<p>Need a mobile phone or time for replacement? Let us know.</p>","instructions":"","icon":10534,"iconUrl":"https://lab.support.godeploy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. New mobile phone for Alice Smith","descriptionHtml":"<p>e.g. New mobile phone for Alice Smith</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_10003","fieldConfigId":"10103","label":"Who is your manager?","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://lab.support.godeploy.com/rest/api/1.0/users/picker?fieldName=customfield_10003&showAvatar=true&query="},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Phone details and justification","description":"e.g. 32G or 64G, the size of the screen, etc. Please also fill in why you need this new device","descriptionHtml":"<p>e.g. 32G or 64G, the size of the screen, etc. Please also fill in why you need this new device</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1012/create/1102","requestValidateBaseUrl":"/servicedesk/customer/portal/1012/validate/1102","calendarParams":{"firstDay":0,"date":"2025-06-03T14:43:36+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDBhZGVhZi0xNmQxLTRjNWUtOGQ5Ny0xMWJmMjllOWU3NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMjMzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg5NjMwMTYsIm5iZiI6MTc0ODk2MTgxNn0.27UEyOpqkOqSSKVmhd4kJrsxkoQv0J8WZVSBqMGxU6Y","targetCollection":"upload-project-11233","endpointUrl":"https://api.media.atlassian.com","clientId":"b00adeaf-16d1-4c5e-8d97-11bf29e9e76b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1012?xdm_e=https%3A%2F%2Flab.support.godeploy.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkODE3YTAwNzIyYzEyMGZlYjQ3ZjE4NGVlZGQ0ZWRiNGMwMjE3YTk3ZDI2YTM2YjMxNWI0NGRhNWMzZTk1Y2FkIiwiaXNzIjoiOWZkN2FmNmQtNGMxNy0zMDZiLWEwNDQtZjRlMzhiYmU3NDA0IiwiY29udGV4dCI6e30sImV4cCI6MTc0ODk2MjcxNiwiaWF0IjoxNzQ4OTYxODE2fQ.5qNnme5nsnV4nUVjzpGW0WH5_dw4R6Eh4or2AAMsmp0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjlmZDdhZjZkLTRjMTctMzA2Yi1hMDQ0LWY0ZTM4YmJlNzQwNCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9nb2RlcGxveS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9sYWIuc3VwcG9ydC5nb2RlcGxveS5jb20ifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6Ik9NSTIxMjAiLCJpZCI6IjExMjMzIn19fSwiZXhwIjoxNzQ4OTYyNzE2LCJpYXQiOjE3NDg5NjE4MTZ9.UWizPmVrQ9U71dXN5SpyKmwa1rZ386DdcbijkyQjhQk\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://godeploy.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://lab.support.godeploy.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"OMI2120\\\",\\\"id\\\":\\\"11233\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"OMI2120\\\",\\\"project.id\\\":\\\"11233\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1012\\\",\\\"servicedesk.requestTypeId\\\":\\\"1102\\\"}\",\n \"timeZone\":\"Etc/GMT\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://lab.support.godeploy.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}